Returns & Exchanges

At Zenbivy, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange any unworn, unwashed merchandise within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; ensure all original tags are attached and the garment is in its original condition.

4

Receive Your Refund

After our warehouse team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing